Delivery & Return Policy

Delivery Policy

Postage

For UK customer, a delivery charge of £1.99 will apply to orders under £30. For orders over £30.00, UK delivery are free. Please use the promotion code OVER30 at checkout to get postage discount.

For International customer, a delivery charge of £12.99 will apply to any size orders for EU, and £29.99 for rest of world.

Dispatch time

Orders will be dispatched within 2 working days, once payment is cleared.

Estimated delivery time

UK 2-3 working days
Europe 5-10 working days
Rest of world 7-15 Working days


Return Policy

For an item to be eligible for return, you must notify of your intent to return an item within 14 Working Days of confirmed receipt. Please contact us via email Lockandhandle@hotmail.com.

Returns will only be accepted of unopened, unused, and undamaged items. Items must be returned in original condition & packaging.

Please inform us with your name, purchase date and contact detail in the parcel. We holds no responsibility for any parcel received without any identification.

For reasons of security please get item tracked or obtain proof of postage. Damaged, used, or items described as Non-Returnable are not eligible for return, refund, or exchange.

Return Postage are buyers responsibility. Refunds will be made for the cost of the item, not for sending postage.